Faulu Kenya Careers: Customer Service Manager Job Vacancy_webmaster career

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Faulu Kenya Careers: Customer Service Manager Job Vacancy

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careerpointkenya 2009-05-19 12:21:41 Publish:

Reporting to the head of banking operations , banking operations and ICT department, the customer service manager will manage a centralized customer service center.

Key Responsibilities

Manage the principal contact center for customers

Investigate and respond to customer enquirer and complaints within the set target times

Cross Sell Faulu products and channels to customers

Attract new customers through provision of quality after sale service

Achieve customer satisfaction rate set by management

Qualifications and Experience

University Degree

Additional professional qualification in banking or accounting preferred

At least 3-5 years experience in a supervisory or management role in customer service or customer contact center

Basic computer use ability-Ms word, Excel,Power point

Management,supervisory,Team building

Customer focus

Desired Attributes:Good interpersonal skills,ability to communicate,and a team player.

If you meet the above criteria and have passion to serve in a christian environment, please send your application letter,a detailed CV and testimonials including three referees and day time telephone contact to

Head of HR
Faulu Kenya Ltd
P.O Box 60240-00200 Nairobi
or email excitingcareers@faulukenya.com

Applications to reach us on or before 3rd June 2009. Please indicate the job application position: Only shortlisted candidates will be contacted.

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