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Faulu Kenya Careers: Customer Service Manager Job Vacancy

Tag:webmaster career webmaster | 16 Viewers| careerpointkenya 2009-05-19 12:21:41 Publish:

Reporting to the head of banking operations , banking operations and ICT department, the customer service manager will manage a centralized customer service center.

Key Responsibilities

  • Manage the principal contact center for customers
  • Investigate and respond to customer enquirer and complaints within the set target times
  • Cross Sell Faulu products and channels to customers
  • Attract new customers through provision of quality after sale service
  • Achieve customer satisfaction rate set by management

  • Qualifications and Experience
  • University Degree
  • Additional professional qualification in banking or accounting preferred
  • At least 3-5 years experience in a supervisory or management role in customer service or customer contact center
  • Basic computer use ability-Ms word, Excel,Power point
  • Management,supervisory,Team building
  • Customer focus

  • Desired Attributes:Good interpersonal skills,ability to communicate,and a team player.

    If you meet the above criteria and have passion to serve in a christian environment, please send your application letter,a detailed CV and testimonials including three referees and day time telephone contact to

    Head of HR
    Faulu Kenya Ltd
    P.O Box 60240-00200 Nairobi
    or email excitingcareers@faulukenya.com

    Applications to reach us on or before 3rd June 2009. Please indicate the job application position: Only shortlisted candidates will be contacted.

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